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Last Updated: 25th November 2025.
Applicable to All Hotels Under Shivani Hotels and Resorts (Kailash Group of Hotels)
At Shivani Hotels and Resorts (“we”, “our”, “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, book a room, stay at any of our hotels, or communicate with us online or offline.
By using our services, you consent to the practices described herein.
We collect personal information necessary to provide safe, smooth, and compliant hospitality services.
Full name
Contact number
Email address
Government ID details
Address
Booking dates
Payment confirmation
Special requests (if any)
We use CCTV cameras in common areas for:
Security
Crime prevention
Compliance with local laws
Footage is stored securely for 7–10 days before automatic deletion.
When you visit our website, we may collect:
IP address
Browser type
Cookies data
Device information
Website behaviour statistics
Tools used:
Google Analytics (for website performance insights)
Cookie-based tracking (standard practice)
We do not use Facebook Pixel or any data for remarketing.
We use personal information strictly for legitimate operational purposes, including:
Processing bookings
Guest verification at check-in
Providing customer support
Addressing grievances
Improving website performance
Ensuring property security
Maintaining statutory compliance
We do not use your data for promotional SMS, emails, or marketing campaigns.
We follow standard security practices to safeguard your data:
Encrypted systems for digital storage
Restricted access to authorized staff only
Regular security review of digital platforms
Secure payment methods
Legal compliance regarding ID storage
However, no digital transmission is 100% secure. Guests use our website at their own discretion.
Shivani Hotels and Resorts does not sell or share guest information with any third-party entities.
We only share information when legally required:
Police or government authorities
Court orders
Statutory audits
Security compliance
Hotel staff will never share your personal information with external parties for marketing or sales.
Third-party platforms (Booking.com, Goibibo, Airbnb, etc.) follow their own privacy policies. Please consult their respective pages while using their services.
Our website uses cookies to:
Improve user experience
Analyse website performance
Maintain session information
You may disable cookies in your browser settings, but certain parts of the website may not function properly afterward.
We retain your information only as long as needed to:
Complete booking
Comply with government rules
Maintain guest history
Address potential disputes
CCTV footage is retained only for 7–10 days.
We do not knowingly collect personal information from children under 18 without parental consent. Children staying free below 8 years are not required to provide personal IDs.
You may request the following anytime:
Correction of inaccurate data
Deletion of your personal data (as legally allowed)
Copy of personal data stored with us
Clarification on usage or storage
Requests can be made at: support@kilashhospitality.com
We may update this Privacy Policy periodically. The latest version will always be available on our website.
For privacy-related queries:
Kailash Group of Hotels (Shivani Hotels and Resorts)
Email: support@kilashhospitality.com
Refund/Grievances: kaialshhospitalitygroup@gmail.com
Phone/WhatsApp: +91 9649289888